Measured Support Requests

File data issues, onboarding a new data source, or user access issues to our Support team.

Learn more about

{"xsrfToken":"f1ad8775e864e759dafb6fe9cf9d7d054407e9ea_lout","branding":{"id":"2","key":"sr","name":"Measured Support Requests","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d15b24","headerLinkHoverBGColor":"#d15b24","headerBadgeColor":"#d15b24"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3a4d504f-576e-44ed-bae8-94528ecc2bbe/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYzJmYzA3Yi1jOTgzLTRlNjYtYTY2Ni1lNjhhYTQwODQwNGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNhNGQ1MDRmLTU3NmUtNDRlZC1iYWU4LTk0NTI4ZWNjMmJiZSI6WyJyZWFkIl19LCJleHAiOjE3NTAwMTgzMjcsIm5iZiI6MTc1MDAxNzcyN30.qFC4f0TVGTjPW3SQaK4xxbYSi3y78ZPHIGndhcQLuik&client=fc2fc07b-c983-4e66-a666-e68aa408404f&mode=fit","logoId":"3a4d504f-576e-44ed-bae8-94528ecc2bbe","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Measured Support Center","sharedPortalName":"Measured Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Measured Support Center","sharedPortalName":"Measured Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#31383f","helpCenterTitleColor":"#31383f","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7cdf78c8-9990-4f19-82a8-67b579ab0fcc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYzJmYzA3Yi1jOTgzLTRlNjYtYTY2Ni1lNjhhYTQwODQwNGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjZGY3OGM4LTk5OTAtNGYxOS04MmE4LTY3YjU3OWFiMGZjYyI6WyJyZWFkIl19LCJleHAiOjE3NTAwMTgzMjcsIm5iZiI6MTc1MDAxNzcyN30.nBANdhHLFBV8J4ncnihBazvaqYlWi8fEuTGp-uFS7qw&client=fc2fc07b-c983-4e66-a666-e68aa408404f&height=300&mode=fit","bannerMediaApiFileId":"7cdf78c8-9990-4f19-82a8-67b579ab0fcc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sr","projectId":10305,"serviceDeskId":2,"name":"Measured Support Requests","description":"File data issues, onboarding a new data source, or user access issues to our Support team.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"40","name":"Data Issues","descriptionHtml":"","callToAction":"Data Issues","introHtml":"Incomplete / erroneous data OR Taxonomy classification / modification","icon":10679,"iconUrl":"https://measured.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[15],"key":""},{"id":"37","name":"Onboard New Data Source","descriptionHtml":"","callToAction":"Onboard New Data Source","introHtml":"Add a new Vendor or Add new account of existing Vendor","icon":10669,"iconUrl":"https://measured.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","groups":[15],"key":""},{"id":"41","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"Miscellaneous requests / Issue not listed above","icon":10680,"iconUrl":"https://measured.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10680","groups":[15],"key":""},{"id":"38","name":"Request User Access to Measured Products","descriptionHtml":"","callToAction":"Request User Access to Measured Products","introHtml":"Request user access to Measured products","icon":10676,"iconUrl":"https://measured.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[14],"key":""},{"id":"88","name":"Unsubscribe from Weekly Performance Email","descriptionHtml":"","callToAction":"Unsubscribe from Weekly Performance Email","introHtml":"Request to unsubscribe from the weekly performance emails","icon":10712,"iconUrl":"https://measured.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[14],"key":""},{"id":"42","name":"User Access Issue","descriptionHtml":"","callToAction":"User Access Issue","introHtml":"Problems logging in with account","icon":10681,"iconUrl":"https://measured.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10681","groups":[14],"key":""},{"id":"18","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10629,"iconUrl":"https://measured.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[],"key":""},{"id":"43","name":"Offboarding Client","descriptionHtml":"","callToAction":"Offboarding Client","introHtml":"","icon":10652,"iconUrl":"https://measured.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10652","groups":[],"key":""},{"id":"44","name":"Offboarding Client - remove user access","descriptionHtml":"","callToAction":"Offboarding Client - remove user access","introHtml":"","icon":10674,"iconUrl":"https://measured.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""},{"id":"71","name":"System Issues","descriptionHtml":"","callToAction":"System Issues","introHtml":"Internal users with laptop, system issues, phishing, etc.","icon":10685,"iconUrl":"https://measured.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[],"key":""},{"id":"76","name":"Taxonomy","descriptionHtml":"","callToAction":"Taxonomy","introHtml":"","icon":10627,"iconUrl":"https://measured.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Request for Tech Support"},{"id":14,"name":"Request User Access to Measured Products or report login issues"}],"orderMapping":{"11":[38,37],"14":[88,38,42],"15":[40,37,41]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2e6e69a-6377-3da8-a79b-eaa3b9321a6a","appLinkName":"","appLinkUrl":"","spaceKey":"TechOps","spaceName":"TechOps","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SR","serviceDeskId":2,"kbLinkDomainURLs":["https://measured.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYzJmYzA3Yi1jOTgzLTRlNjYtYTY2Ni1lNjhhYTQwODQwNGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAwMTg5MjcsIm5iZiI6MTc1MDAxNzcyN30.KOAnhKGBmukwfMib1dwrJRz4c8QGweR0WafGApsCrTw","targetCollection":"upload-project-10305","endpointUrl":"https://api.media.atlassian.com","clientId":"fc2fc07b-c983-4e66-a666-e68aa408404f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"17622068-748f-4beb-a00b-5b56c8c469d8","name":"Long Tail Vendor Onboarding","categoryUrl":"https://measured.atlassian.net/servicedesk/customer/portal/2/topic/17622068-748f-4beb-a00b-5b56c8c469d8","lastUpdated":"1657292346008","createdAt":"1657292273786"},{"id":"dd44cc0d-615c-4de2-a54f-587a33ad9f56","name":"Steady State Support Requests","categoryUrl":"https://measured.atlassian.net/servicedesk/customer/portal/2/topic/dd44cc0d-615c-4de2-a54f-587a33ad9f56","lastUpdated":"1657292353527","createdAt":"1657292289460"}]}},"sharedPortal":{"name":"Measured Support Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://measured.atlassian.net/wiki","kbLinkDomainURLs":["https://measured.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=measured","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f1ad8775e864e759dafb6fe9cf9d7d054407e9ea_lout","baseUrl":"https://measured.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://measured.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"fc2fc07b-c983-4e66-a666-e68aa408404f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a8d1b4f645c34d1e944eca97afcb7979","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}